10 Critical Questions HR Leaders Must Ask When Selecting Employee Wellbeing Solutions

Written by
Ryan McGrory
August 4, 2022

I've sat where you're sitting - spent over a decade in HR, listening to pitch after pitch from wellbeing solution providers. Often, it's the same routine: a Richard Branson quote here, some PwC stats there, a quick solution overview, and... that's it. It's flashy, sure, but where's the substance? Where's the proof that what they're offering isn't just smoke and mirrors?

This always frustrated me. Investing in a wellbeing solution means investing in your people's future. You want - no, need - something that genuinely makes a difference. My journey through HR and now with Exsona has shown me the importance of not just implementing a strategy but ensuring it can be measured, evaluated, and improved upon.

The reality is, while there are some fantastic solutions out there that offer real insights into their impact, they're needles in a haystack. So, how do you sift through the noise to find the gold?

That's where our checklist comes in. We've put together a set of essential questions to cut through the fluff and zero in on what matters. This isn't just about finding a solution; it's about finding the right solution for your people.

So, let's dive in:

  1. Evidence of ROI

Can they prove it? Ask for case studies or data that shows their solution isn't just an expense but an investment. What metrics do they use to link their solution directly to improvements in wellbeing, productivity, and reduced absenteeism?

  1. Alignment with Organisational Wellbeing Approach

Does it fit your culture? A great solution should mould to your organisation's specific goals and culture. Ask for examples of customisation and integration with companies similar to yours.

  1. Improvement in Wellbeing Outcomes

Is it effective? Demand evidence that their solution makes a real difference in employee wellbeing. How do they track and measure these improvements?

  1. Demonstration of Effectiveness

What's working? Identify the features or components that have been proven most effective. Independent reviews or research are gold here.

  1. Impact on Business Outcomes

What's the bigger picture? A solution should positively affect broader business outcomes, like engagement, retention, and performance. Success stories and testimonials can speak volumes.

  1. Cost-Effectiveness

What are the costs? Transparency in pricing is key. Ensure you understand the structure and ask about any hidden fees.

  1. Utilisation and Engagement

Will people use it? A solution is only as good as its engagement strategy. How do they ensure high utilisation rates?

  1. Support and Implementation

What support is offered? Implementation can be a make-or-break phase. Understand the kind of training and support provided.

  1. Data Security and Privacy

Is employee data safe? With data breaches on the rise, ensuring the confidentiality and security of employee data is non-negotiable.

  1. Scalability and Flexibility

Can it grow with you? Your needs will evolve, and so should your solution. Flexibility to adapt is crucial.

Choosing the right employee wellbeing solution is no small feat. But armed with the right questions, you can peel back the layers of marketing gloss and find a solution that truly resonates with your organisation's needs and values. Remember, it's not just about making an impact; it's about making the right impact.

If you’re heading to market for a wellbeing solutions, then download our free scorecard template here. It’ll help you rank and rate your options - and choose a provider to support your people and wellbeing goals!

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