Kaboodle Kitchen Culture Enhancement Case Study

Helping a hard-working business make improvements to their culture

Kaboodle Kitchen, a renowned Australian family-owned manufacturer, specialises in crafting quality joinery solutions. With a focus on kitchens that are DIY-friendly, their offerings extend to laundries, home offices, wardrobes, and more. Kaboodle prides itself on a heritage of quality cabinetry and a dedicated manufacturing facility in Victoria, reflecting the passion of over 300 committed individuals.

The challenge



Kaboodle faced a daunting challenge: long-standing workplace culture challenges within their warehouse and factory teams. This atmosphere was affecting employee engagement and trust in leadership, impacting productivity and teamwork.

How we helped



Exsona stepped in with a tailored approach to transform Kaboodle's workplace culture. Recognising the need for employee empowerment, Exsona deployed a comprehensive survey strategy to capture honest feedback on multiple cultural indicators such as the work environment, employee treatment, and leadership quality.

‍The Process and Implementation

Discovery: An in-depth analysis of the existing culture through employee surveys, focusing on key issues impacting morale and performance.
Actionable Planning: Developing a clear, actionable plan based on survey insights to tackle the root causes of cultural dissatisfaction.
Continuous Improvement and Measurement: Over an 18-month period, regular assessments were made to track improvements and adjust strategies as needed.

‍

Stage 1: Discovery



Stage 2: Development



Stage 3: Design



Stage 4: Deliver



The results



The intervention led to a significant cultural shift. Kaboodle's Employer Net Promoter Score (eNPS) soared from a negative -2.56 to a positive 14.58, marking a substantial increase in employee commitment and trust in leadership. Paul Soames, the Plant Manager, lauded the collaborative and insightful approach of Exsona, which resulted in a more committed and positive workforce.

“Working with Exsona was a collaborative and positive experience. Time was taken to really understand our situation leading to a clear, actionable plan that has delivered results.” - Paul Soames, Plant Manager (Kaboodle Manufacturing, Somerton)

‍

The working relationship



The partnership between Kaboodle Kitchen and Exsona exemplifies how strategic cultural interventions, grounded in employee feedback, can revitalise workplace morale and trust. The remarkable improvement in eNPS stands as a testament to the effectiveness of Exsona's methodology and Kaboodle's commitment to its employees.

Kaboodle Kitchen Culture Enhancement Case Study

Helping a hard-working business make improvements to their culture

Let's make

work

happy

Newsletter